Refund Policy

Foodkravo operates globally and works with independent shops in each country. We want every order to be perfect — here's how refunds work, wherever you are.

Eligible for refund

• Order never delivered.
• Wrong items received.
• Major missing items.
• Food spoiled or unsafe to eat.

Not eligible

• Personal taste preferences.
• Late delivery within a 30-minute buffer of the estimate.
• Issues reported more than 24 hours after delivery.

How to request

Open the Help Center, fill the order issue form, or contact us by email/WhatsApp within 24 hours of delivery. Approved refunds are processed within 3–5 business days in your original currency and payment method, subject to your local consumer-protection laws.