Help Center
We're here to help — customers, shop owners and riders.
Report an order issue
Tell us what went wrong and our team will get back to you.
Frequently asked questions
How do I track my order?
After placing an order, the shop will contact you on WhatsApp with rider updates.
Can I cancel an order?
Cancel within 2 minutes by contacting the shop directly on WhatsApp before they start cooking.
How do refunds work?
Open an order issue below within 24 hours. Approved refunds are processed in 3–5 business days.
I'm a merchant — how do I list my restaurant?
Sign up and choose 'I'm a Merchant', then set up your restaurant profile, location and menu from the Merchant Dashboard.